State Farm® Insurance Agent Gordy Brown

"I am extremely disappointed with my experience with this insurance company, especially during a time when insurance is supposed to step in and provide support. When you faithfully pay your premiums, you expect to be treated with fairness, respect, and a genuine willingness to help when you actually need coverage. Unfortunately, that was not my experience at all. From the moment I reached out for assistance, I was treated less like a valued, long-term customer and more like someone who had failed to meet their obligations, despite the fact that our insurance payments have always been made. Instead of receiving guidance, clarity, or reassurance, we were met with unnecessary resistance, poor communication, and a lack of empathy during a stressful situation. Insurance exists to provide peace of mind and protection in difficult moments. This company fell far short of that purpose. Rather than acting like a reliable partner or a “good neighbor,” they made an already challenging situation significantly more frustrating. The process felt adversarial instead of supportive, as though their primary goal was to avoid helping rather than to honor the coverage we pay for. The lack of accountability and compassion was especially troubling. We were left feeling unheard and undervalued, with little explanation and no meaningful effort to resolve concerns in a timely or reasonable manner. This is not the level of service anyone should expect from an insurance provider that promotes trust and reliability. Overall, this experience has seriously damaged my confidence in this company. Insurance should provide support when it matters most, not add stress or make customers feel as though they are asking for something they are not entitled to. I would strongly caution others to carefully consider their options and expectations before choosing this provider."

"Gordy Brown at State Farm Insurance in American Falls, Idaho was amazing to work with. The claim I received on my roof that was damaged during a wind storm was fast and so easy to process! He really made this process so easy!! I would definitely recommend them for insurance purposes!"

"Edgar Ramirez is great! Always looks out for his clients, is bilingual and always has a smile when someone walks through the door."

"Edgar Ramires is very knowledgeable and friendly, he explained everything and stayed in contact throughout the whole process. will definitely be working with him in the future."

"If you want to make your life easier, then use Gordy for your insurance needs. He is just a phone call away and is ALWAYS quick to respond. When we have changed vehicles, he has made it such an easy quick process that takes just moments. Recently we asked if he could review our current insurance to make sure we had enough, but also not too much. He drove 30 miles to sit down with us and went through each section with us. It actually even saved us some money in some areas. We HIGHLY recommend Gordy."

"State Farm is my new car insurance home thanks to Natalie going above and beyond for me! However, their staff and company have been my parents go to for several years now, so while helping my parents, I've come to know their staff some. They have always been polite, knowledgeable and helpful! Honestly when I did a quote online and it showed me I would be paying more money than I am now. My thoughts were no thank you State Farm! But...... than the amazing Natalie reached out to me to see if she could help me further. Not going to lie, I figured it'd be pointless but let's try. Got nothing to lose but maybe some time. And before I knew it she had me a quote with a much better deal and answered all my questions in a timely manner! How did she do it? I don't know! Magic? Possibly ;), I recommend someone gives her a raise! 😏 So five stars for this company and staff! Natalie especially! I saved money and a huge headache! I love that they are close to me in town on top of everything else! Overall I recommend State Farm in American Falls Idaho! Call, Email, Text or better yet just go in and talk with them! The time you might lose you'll make up in savings!!!"

"Gordy, Natalie, the whole team is great to work with. They know their business and are happy to help. This office is also a great supporter of the local community. Love this team, happy to have them handling my business."

"Best insurance agency for business insurance!"

"Best insurance agency in the area 👌"

"Good place for insurance with a great staff. Always willing to help you."

"Really friendly and customer oriented people working there,also pay way less than o ever have through anyone else."

"Mark is always helpful, tries to get the job done as quick as he can. Wish they open Saturdays till noon or something. That’s why the 4 stars."

"Very helpful and provide above and beyond."

"Great experience! Great customer service & very friendly!"

"They will always get my business. Great group of employees!!!"

"I’ve had just about every insurance company you could possibly ever think of and I can finally say I feel like I’m home! Not only did Gordy and his amazing staff help me get my vehicle insured but they helped me get my business insured as well! I love their staff and the way they help out the community I highly recommend going in and getting a quote!"

"Very helpful and friendly staff!!"

"I have been hesitant to acquire about insurance and life insurance but talking to Gordy about insurance made the decision easier, the money I would have paid my old insurance company this year would of been the same amount but only for vehicles, Gordy made it possible for me to obtain life insurance and vehicle insurance for my whole family for the same price as I would of paid with my old company, thank you sir!"

"Gordy was very friendly and easy to work with!"

"Gordy was so easy to work with. He found us a better deal including life insurance than what we were paying for at Farm Bureau. He is so friendly and gets you exactly what you are looking for!"

"I have been doing business through Gordy Brown's office ever since I moved to American Falls three years ago! The secretary always offers me a cold drink and some treats while I wait for my meetings with my insurance agent, Natalie. I always feel welcome when I come in and Mark, Gordy, Natalie, and Charm quickly approach me with friendly greetings! From the professional service to the free popcorn, soda and candy it can't get any better than that. Natalie got me the best deal on life insurance, auto insurance and renters' insurance. Can't beat the rates or the service! 10/10 stars if I could."

"Gordy found us better auto and home coverage for the same price we were paying."

"We have had excellent service with Gordy and Mark Rodrigus."

"Seems like this insurance company is true to their word. Very professional website. Different options to choose from. Still looking into it."

"Absolutely fantastic service! Give Gordy and chance to bid your insurance needs...you will be pleasantly surprised! The big plus is the service you receive from Gordy and his team!"