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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Breana Arnell

Breana Arnell

April 28, 2025

5  out of  5
rating by Breana Arnell
"If you want to make your life easier, then use Gordy for your insurance needs. He is just a phone call away and is ALWAYS quick to respond. When we have changed vehicles, he has made it such an easy quick process that takes just moments. Recently we asked if he could review our current insurance to make sure we had enough, but also not too much. He drove 30 miles to sit down with us and went through each section with us. It actually even saved us some money in some areas. We HIGHLY recommend Gordy."
We responded:
"Thank you very much! We are honored to serve your family’s auto insurance and home insurance needs in Idaho. Thanks again!"
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Kasey Hamilton

March 11, 2025

5  out of  5
rating by Kasey Hamilton
"State Farm is my new car insurance home thanks to Natalie going above and beyond for me! However, their staff and company have been my parents go to for several years now, so while helping my parents, I've come to know their staff some. They have always been polite, knowledgeable and helpful! Honestly when I did a quote online and it showed me I would be paying more money than I am now. My thoughts were no thank you State Farm! But...... than the amazing Natalie reached out to me to see if she could help me further. Not going to lie, I figured it'd be pointless but let's try. Got nothing to lose but maybe some time. And before I knew it she had me a quote with a much better deal and answered all my questions in a timely manner! How did she do it? I don't know! Magic? Possibly ;), I recommend someone gives her a raise! 😏 So five stars for this company and staff! Natalie especially! I saved money and a huge headache! I love that they are close to me in town on top of everything else! Overall I recommend State Farm in American Falls Idaho! Call, Email, Text or better yet just go in and talk with them! The time you might lose you'll make up in savings!!!"
We responded:
"Thanks so much for trusting us with your car insurance! We love Natalie as well!"
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William Carter

March 1, 2025

5  out of  5
rating by William Carter
"Gordy, Natalie, the whole team is great to work with. They know their business and are happy to help. This office is also a great supporter of the local community. Love this team, happy to have them handling my business."
We responded:
"William, we’re so grateful to be able to serve you! Whether auto insurance, home insurance, business insurance, or life insurance, our team can do it all. "
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Parkview Place

October 2, 2023

5  out of  5
rating by Parkview Place
"Best insurance agency for business insurance!"
We responded:
"Thank you for your business!"
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Curry Andrews

October 2, 2023

5  out of  5
rating by Curry Andrews
"Best insurance agency in the area 👌"
We responded:
"Thank you, Curry. We appreciate you!"
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Rod Privett

April 23, 2023

5  out of  5
rating by Rod Privett
"Good place for insurance with a great staff. Always willing to help you."
We responded:
"Thank very much, it’s our pleasure to serve you!"
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Rose Klinkenborg

February 2, 2023

5  out of  5
rating by Rose Klinkenborg
"Really friendly and customer oriented people working there,also pay way less than o ever have through anyone else."
We responded:
"Thanks Rose! We love serving you!"
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Ryuk _96

October 23, 2022

4  out of  5
rating by Ryuk _96
"Mark is always helpful, tries to get the job done as quick as he can. Wish they open Saturdays till noon or something. That’s why the 4 stars."
We responded:
"Thanks for your review! We appreciate you."
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David Sandidge

October 16, 2022

5  out of  5
rating by David Sandidge
"Very helpful and provide above and beyond."
We responded:
"Thank you David! We appreciate you."
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Kelli Jacobson

April 15, 2022

5  out of  5
rating by Kelli Jacobson
"Great experience! Great customer service & very friendly!"
We responded:
"Thank you so much, Kelli!"
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CHRIS THOMPSON

April 11, 2022

5  out of  5
rating by CHRIS THOMPSON
"They will always get my business. Great group of employees!!!"
We responded:
"We appreciate you!"
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Ramiro Mendez

April 11, 2022

5  out of  5
rating by Ramiro Mendez
"I’ve had just about every insurance company you could possibly ever think of and I can finally say I feel like I’m home! Not only did Gordy and his amazing staff help me get my vehicle insured but they helped me get my business insured as well! I love their staff and the way they help out the community I highly recommend going in and getting a quote!"
We responded:
"Thanks Ramiro!"
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Annalyse Owens

April 11, 2022

5  out of  5
rating by Annalyse Owens
"Very helpful and friendly staff!!"
We responded:
"Thank you Annalyse!"
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Edgar Ramirez

April 9, 2022

5  out of  5
rating by Edgar Ramirez
"I have been hesitant to acquire about insurance and life insurance but talking to Gordy about insurance made the decision easier, the money I would have paid my old insurance company this year would of been the same amount but only for vehicles, Gordy made it possible for me to obtain life insurance and vehicle insurance for my whole family for the same price as I would of paid with my old company, thank you sir!"
We responded:
"Thanks Edgar! So glad we could help."
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Edith Salazar Perez

April 8, 2022

5  out of  5
rating by Edith Salazar Perez
"Gordy was very friendly and easy to work with!"
We responded:
"Thank you Edith!"
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Baylee Ramirez

April 8, 2022

5  out of  5
rating by Baylee Ramirez
"Gordy was so easy to work with. He found us a better deal including life insurance than what we were paying for at Farm Bureau. He is so friendly and gets you exactly what you are looking for!"
We responded:
"Thanks Baylee! We really appreciate your business."
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Ashlee Tucker

April 8, 2022

5  out of  5
rating by Ashlee Tucker
"I have been doing business through Gordy Brown's office ever since I moved to American Falls three years ago! The secretary always offers me a cold drink and some treats while I wait for my meetings with my insurance agent, Natalie. I always feel welcome when I come in and Mark, Gordy, Natalie, and Charm quickly approach me with friendly greetings! From the professional service to the free popcorn, soda and candy it can't get any better than that. Natalie got me the best deal on life insurance, auto insurance and renters' insurance. Can't beat the rates or the service! 10/10 stars if I could."
We responded:
"Thanks for being a great customer!"
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alesia vollmer

April 8, 2022

5  out of  5
rating by alesia vollmer
"Gordy found us better auto and home coverage for the same price we were paying."
We responded:
"Thank you Alesia! We sure love your family."
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Greg Brown

January 14, 2022

5  out of  5
rating by Greg Brown
"We have had excellent service with Gordy and Mark Rodrigus."
We responded:
"Your business means a lot to us!"
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Jaimie Price

January 17, 2021

4  out of  5
rating by Jaimie Price
"Seems like this insurance company is true to their word. Very professional website. Different options to choose from. Still looking into it."
We responded:
"Thanks for looking Jaimie. Please feel free to reach out at 208-226-3121 for an easy quote or if you have any questions as you look for the best solution for your insurance needs. Our team is always ready to help!"
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Brent Lane

December 14, 2020

5  out of  5
rating by Brent Lane
"Absolutely fantastic service! Give Gordy and chance to bid your insurance needs...you will be pleasantly surprised! The big plus is the service you receive from Gordy and his team!"
We responded:
"Thanks Brent, it’s our pleasure to serve you!"
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Alexis Brown

September 1, 2020

5  out of  5
rating by Alexis Brown
"Gordy and his team of licensed agents are highly professional and helpful. All insurance questions and service needs are done promptly. Overall an excellent insurance experience."
We responded:
"Thank you!"
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Lisa Ward

August 1, 2020

5  out of  5
rating by Lisa Ward
"It only takes a few minutes talking to Gordy to realize that he cares about each and every one of his customers. He will do whatever it takes to take care of you. If you have a question about insurance, just ask him!"
We responded:
"Thank you Lisa!"
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Ashley Annen

May 23, 2020

1  out of  5
rating by Ashley Annen
"The secretary was very nice, but I was on speaker phone and there was a ton of back ground noise. It took quite a while to get a call back."
We responded:
"Hi Ashley, I am sorry to hear about your experience. We definitely strive to provide a high level of service in our office, and I will personally address your concerns with the team. We hope you have a great day! Thanks again for the feedback. Gordy"
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Sandie McCraw

August 29, 2019

5  out of  5
rating by Sandie McCraw
"Nice people"
We responded:
"Thanks Sandie! So glad we could help - looking forward to serving you guys for many years to come :)"